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The OB1 MK3+ comes with different levels of warranty offers associated, and an out-of-warranty maintenance offer.
Starter.
✓ 2 years warranty
✓ New software releases
✓ Consulting Expert dedicated to processing requests
Included
Premium.
Equipment loan during repair if due to improper use
Set-up support*
+ 1 year warranty extended
Starter included
✓ 2 years warranty
✓ New software releases
✓ Consulting Expert dedicated to processing requests
Secure.
Equipment revision during warranty
Premium included
Equipment lan during repair if due to improper use
Set-up support*
+ 1 year warranty extended
✓ 2 years warranty
✓ New software releases
✓ Consulting Expert dedicated to processing requests
Expert.
On-location set-up
Training
Secure included
Equipment revision during warranty
Equipment lan during repair if due to improper use
Set-up support*
+ 1 year warranty extended
✓ 2 years warranty
✓ New software releases
✓ Consulting Expert dedicated to processing requests
*Users guides, tutorials, applications notes and videos materials are provided.
All our OB1 controllers come with a 2-year warranty, free software releases and a dedicated consulting expert to processing requests.
More informations
New software releases
All our OB1 controllers come with free software releases.
Consulting Expert
A dedicated consulting expert to process your requests.
How: Email/Skype/Phone depending on the situation.Content: Just-in-time request management.
Defining user needs.
Problem-solving.
Content: Just-in-time request management.
Defining user needs.
Problem-solving.
Training
Equipment revision during warranty
Possibility to send us the OB1 for revision.
On-location set-up
By subscribing this option you have the insurance to get started out of the box.
Our experts will provide you with tricks and tips and will help you setup your experiment:
How:
- On-site
Content:
- Unboxing
- Plugging
- Software Installation
- Calibration
- Preliminary tests
Training
User guide, support videos and tutorials are included in the starter offer
How:
- Preliminary.
- On-site.
Content:
Preliminary:
- Defining client needs
- Categorizing as:
- Droplets
- Perfusion – Sequential injection
- Pressure controller
- Flow controller
On-site:
- Elveflow presentation
- Elveflow experiments on the target theme
- Advice on client experiment
Maintenance offer for out of warranty OB1
Content:
Equipment revision:
- Flat cost audit
- Logistics extra
- Potential component replacement
- Flat cost per channel
- Warranty extension: 2 years
- Marking the equipment under warranty
Shipping cost is the client’s responsibility:
- Included in the pricing
- Customs extra
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